Terms of trade

The parties to the transaction

Merchant

Hotelli Milton Oy
Hannikaisenkatu 29
40100 JYVÄSKYLÄ
info@hotellimilton.com
+358143377900
www.hotellimilton.com
y-tunnus: 0912027-9

Customer

The customer undertakes to comply with these and merchant-specific terms and conditions when purchasing products and services on Hotel Milton Internet services.

Booking a room

General conditions

  • The prices shown in the online service include VAT.

  • We sell accommodation services to private individuals of legal age and corporate customers.

  • We reserve the right to change prices.

  • The customer is responsible for the correctness of the information they provide.

  • We reserve the right to change our terms of delivery. Before placing an order, the customer must familiarize themself with the delivery conditions valid at any given time.

Booking conditions

These conditions apply to accommodation services at Hotel Milton.

Booking

  • When making the reservation, the customer has to give their name, home address as well as arrival and departure dates.

  • The accommodation company is bound by the reservation once it has been confirmed verbally, in writing or for example by email.

  • The customer is responsible for familiarizing themself with the description and instructions of the reservation object / objects and the conditions related to the reservation.

  • The reservation made by the customer is binding when the order confirmation has been sent to the e-mail address provided by the customer.

  • The reservation system sends an order confirmation to the e-mail address provided by the customer.

  • The Merchant is not responsible for a failed reservation, but the customer must contact the Merchant immediately to rectify the situation.

    • The merchant does not guarantee that the object is still free in this situation.

Cancellations and changes

  • The cancellation date is the day on which the Merchant, i.e. Hotel Milton, has received information about the cancellation.

  • The customer is responsible for sending the cancellation in sufficient time.

  • The customer can cancel the room reservation free of charge no later than 18:00 on the day before the reservation.

  • If the customer does not arrive, the accommodation has the right to charge them the price of one day, unless the room can be resold.

  • If the customer leaves before the agreed departure date, they has to inform the place of accommodation about the departure no later than 6 pm on the previous day.

    • Otherwise the accommodation company has the right to charge the customer for one night’s stay as compensation.

  • After the reservation has been confirmed, the accommodation company has no right to increase the agreed price nor is it obliged to reduce the price. This does not apply to changes in taxes or other government fees if they could not have been taken into consideration when the reservation was confirmed.

    • The accommodation company cannot increase the agreed price during the 21 days preceding the reservation. If the increase in the accommodation price is over 10 % after the reservation has been made, the customer has the right to cancel the reservation without charge. The customer has to inform the accommodation company of the cancellation within one week of finding out about the increase of the price.

The merchant's right to cancel the reservation

  • In the event of force majeure, the Merchant may cancel the reservation. The customer who made the reservation will be notified of the cancellation without delay.

    • In this case, the customer has the right to get back the room reservation they paid for.

    • Any expenses incurred by the customer from a reservation canceled due to force majeure will not be reimbursed.

Keys

  • For a lost or unreturned key, the receptionist has the right to charge all the costs of re-serializing or changing the locks in full, however at least EUR 5.00.

Use of the service

  • Asiakas on velvollinen noudattamaan hyviä tapoja ja ottamaan huomioon hänelle tiedoksi annetut majoitusliikkeen järjestyssäännöt.

  • The customer is obliged to observe good behavior and to take into consideration the accommodation company’s rules and regulations that have been brought to them.

    • If the customer fundamentally breaks these rules, they can be immediately removed from the place of accommodation. However, in this case the customer has to pay for the accommodation as well as the additional services they has ordered. The customer cannot claim a refund for the amount that has already been paid.

  • During the stay, the customer has the right to use the object and its equipment as well as separately defined services.

  • If the customer notices any defects or anything else that needs to be pointed out, they must immediately inform the hotel's reception staff.

  • Pets

    • Hotel Milton does not accommodate pets.

Compensation for damages

  • The customer is responsible for damages, such as smoking in the room, caused on purpose or through negligence to the room or other facilities, furniture, equipment or to other customers or their property by the customer or their guests.

    • The responsibility for damages is determined by the general compensation principles.

  • The merchant does not compensate the customer for possible inconvenience or expenses caused by natural conditions, such as insects, animals, weather, or unexpected weather changes.

Terms of delivery

Formation of the contract

  • A binding contract for the transaction is created when the order has been confirmed (order confirmation/payment upon arrival).

  • The order confirmation is sent to the customer by e-mail.

Terms of payment

  • The reservation is paid upon arrival at the hotel.

  • No advance payment is taken for the reservation.

  • The merchant uses reliable and safe payment intermediaries in its services.

  • The merchant does not store bank connection or credit card information at any time.